FAQ

    Are the worktops scratch resistant?

    All worktops in our range of products, disregarding the manufacturer, are laminated by HPL. HPL means high-pressure laminate, or a material made of paper sheets impregnated with synthetic resins and fused under heat and high pressure.

    They meet the requirements relating to hygiene, resistance to fire, resistance to moisture and have many mechanical qualities such as hardness and resistance to wear, chipping and scratching, which makes the durable, easily maintained and resistant to external influences.

    However, despite the above, HPL should not be seen as an indestructible material. There will al-ways be an exception that proves the rule. Therefore, the manufacturers of worktops advise not to use sharp objects (such as knives) or very hot objects (such as the bottom of a pot taken straight out of the stove) directly on the surface of the worktop. It is necessary to use special surfaces in order to avoid any undesired damages. Thus you will protect your kitchen and increase its useful life.

    Do I have to purchase a full chipboard panel?

    Chipboards are widely used in interior decoration. Frequently, when you are ordering chipboards from us, but also in the course of the production of cut plans, the pieces that your require fit in a smaller surface area (half a panel, or less).

    Soloprom is a flexible company with a customer-oriented policy. Your satisfaction is our reward and an additional motive for us to take effort and cater to your requirements.

    In order to provide for a maximum utilization of the chipboards, Soloprom has changed the way it sells chipboards. If the pieces required by you fit in half of a panel, you may order one half of the chipboard panel. If your pieces take a little bit more than one chipboard panel, you do not need to buy an additional panel, and instead you can get one half or a quarter of panel.

    Below you may see the graphic presentation how the panels are cut and sold, depending on the thickness of the chipboard.

    ■ Chipboards with thickness of 16mm and 18 mm, in addition to being sold in full panels, may also be sold as half panels (lengthwise and widthwise), and as quarter panels.

    ■ Chipboards with thickness of 8mm and 25 mm, in addition to being sold as full panels, may also be sold as half panels (lengthwise and widthwise).


    ■ Chipboards with thickness of 38 mm are sold only as full panels.

    Do you have furniture manufacturing sector?

    Soloprom is a company that deals in sale of raw materials for interior decoration and provides ser-vices such as cutting, edge-banding, different types of working using a CNC machine, etc.

    If you would like to furnish some part of your residence it is up to you to commission an architect or designer, a carpenter or a company that deals in manufacture of furniture.

    Do you paint medium-density fiberboard (MDF)?

    Currently we are not offering such a service. For the time being you will have to make do with a carpenter experienced in processing and painting of medium-density fiberboard.

    Currently we can offer the following services concerning MDF:

    • Panel cutting;
    • Circular cutting on a CNC machine (rower);
    • Edge rounding of the cuttings on a CNC machine (rower);
    • Engraving patterns on the surface of the cuttings, etc.
    • 3D PVC coating.

    Do you provide delivery of the cut materials?

    For the time being you will have to arrange for the transportation of the cut materials (car, van, truck).

    Do you provide the service for routing of worktops for sinks and electrical appliances?

    For quite a while our inventory of machinery includes a CNC machine, which is used to provide a large number of services, such as circular cutting, profiling, engraving of patterns, and, yes, making routs for sinks or miscellaneous electrical appliances.

    How long do I have to wait for full, half or quarter panels of chipboard?

    The waiting time for the panels is exceptionally short and never exceeds 30 minutes.

    Naturally, in the case of orders for a greater number of panels, the waiting time may increase.

    How to maintain granite sinks?

    Proper and regular cleaning make it possible to preserve the appearance and the functionality of the granite sink for a long period of time. For cleaning use exclusively a soft cloth and a liquid detergent. You can also use special cleaning agents for granite sinks, which the manufacturer has declared to be non-abrasive.

    It is recommendable to clean the sink with a dry soft cloth after use in order to prevent the occur-rence of stains caused by water scaling.

    If such stains do occur, you can remove them by 20% vinegar, liquid detergent and water.

    In order to avoid the staining of the sink surface, do not allow oil, food residues, coffee, fruits, juices, vinegar, mustard, etc. to remain on the surface for a longer period of time.

    You must not put pots or other receptacles taken directly from the stove because the temperature of their bottom may reach as high as 300 °С and they can cause permanent staining and damages.

    From time to time you should clean the scale deposits near the drain. The deposits around this area may cause irregular functioning of the drain.

    It is prohibited to use any chemical agents that are not classified as kitchen cleaning agents, such as sanitary cleaning products, bleaches, alcohol, benzene, various acids, bases or abrasive cleaning agents.

    The use of steel pads and rough sponges is prohibited.

    Is the waterproof chipboard suitable for outdoors use?

    Prior to answering the question, we would like to explain the term "waterproof chipboard”, because it may be misleading and leaves a wrong impression.

    Within the process of production of the chipboard, a special additive is included in the mix of wood particles and glue, which gives the chipboard a greenish hue. Thus, as compared to standard boards, chipboards containing this additive have a greater resistance to moisture. Therefore, we should replace the term "waterproof chipboard” by the term “moisture resistant chipboard”.

    The actual intended use of this chipboard is in interior decoration, or, more precisely, in bathrooms and other indoors wet areas. The outdoors use of this chipboard is not recommended because the water may penetrate deep into the core, leading to swelling of the wood and, ultimately, to full disintegration of the chipboard.

    Maintenance of stainless steel sinks?

    Stainless steel 18/10 is a material enabling the forming of products of great beauty, high quality, hy-gienic properties and high durability. Cleaning and maintaining this material with proper agents and procedures is of utmost importance to preserve its properties.

    In order to preserve your sink better, it is necessary to:

    • Clean the sink thoroughly after each use with water, soap or neutral detergent. Drying is extremely important. Thus, you need to apply a soft cloth.
    • Do not cut anything over the sink’s surface.
    • Do not leave sponges, metal items, rubber gloves, detergents or cleaning acids or food re-mains on the sink. Extended exposure may lead to corrosion.
    • Do not leave hot items, such as pots and pans, on the sink.

    IMPORTANT: In certain cases the stainless steel may lose its properties, not due to its bad quality, but owing to the improper observance of cleaning and maintenance procedures.

    What is the difference between the moisture resistant and the standard worktops?

    The difference between the moisture resistant and standard worktops is in their cores. The core of the standard worktop is a mixture of glue and wood particles, formed under pressure and coated with HPL. The core of the moisture resistant worktops goes a step further by including an additive that protects it from moisture to a certain extent.

    Quite often this positive feature is confused with water resistance. In this case, it may involve an unpleasant experience for the user.

    We should not forget that the surface of the HPL is fully water resistant and does not allow the wa-ter to penetrate the core. There is a potential for harm if the water reaches the joints (such as the edge-banded sides or the sink opening). If you do not intervene immediately and wipe those spots dry, the core may swell.

    Our wide assortment of worktops includes both standard core worktops and worktops with a water resistant core. When selecting the worktop for your kitchen you may be tempted to give up the pattern of the worktop only due to the fact that it is manufactured with a standard core. Do not do that! One change entails a series of consecutive changes and the end results will not match the initial idea. If you are firmly convinced that your kitchen should include a moisture resistant worktop, notwithstanding whether the pattern fits the overall design or not, feel free to install such a worktop. However, if you have already selected your perfect pattern and you catch yourself thinking about changes, just stop for a second and remember that even the standard core worktop, when used and maintained properly, may last for years.

    What is the thickness of the stainless steel used in the sinks and what is the grade of its quality?

    When you make the decision to buy a stainless steel sink and visit out outlet, the first thing that you will notice is the wide range of products, then you will notice the different shapes, and finally you will notice the price differences.

    You can also notice that there are differences in the prices for sinks with similar shapes (for instance, sink with a single bowl and drainboard)

    What is the reason behind such differences?

    The difference is due to the thickness of the material (stainless steel) and the manner of manufac-ture. You will notice that sinks with shallow bowls are made of thin stainless steel (0.5 mm) and, hence, those are the cheapest sinks.

    You have already arrived at the fact the sinks with the deepest bowls (220 mm) use the thickest stainless steel (0.8 mm) and, thus, are more expensive.

    To avoid any confusion, the stainless steel used for all sinks is of the same grade. The sinks are al-ways made using the most reliable and tested stainless steel 18/10, which may be in a polished, matte and decorative finish variant.

    Which brands of refined chipboard do you sell, and what is the size and thickness of the panel

    Since we offer chipboard panels made by several different manufacturers, the size of panels varies.

    Kronospan Lapovo: 2750 х 2070 (thickness of 8 mm, 16 mm, 18 mm, 25 mm)

    Kronospan Jihlava: 2800 х 2070 (only 38 mm)

    Pfleiderer Wodego: 2655 х 2100 ( thickness of 8 mm, 16 mm, 18 mm, 25 mm, 38 mm)

    Pfleiderer Thermopal: 2750 х 2050 ( thickness of 16 mm, 18 mm)

    Pfleiderer Duropal: 4100 х 1300 ( only 17,6 mm )